Kwikset

Kevo Will Only Unlock Or Lock When I Hold My Device Very Close To The Deadbolt – What’s Wrong?

Kevo learns where you keep your device on you. If you keep your device consistently close to the lock it will learn this location and you may experience that its activation range is close to the lock. If you would like to change that and ‘relearn’ the activation range you can do the following:

1. Remove the interior cover
2. Quickly push the “B” (Positioning Technology) button once – do not hold. You will see a green flash, confirming that you are resetting the activation range.
3. Perform the calibration steps (10locks/unlocks) as outlined in the interactive guide.
supportteam2

Chat with our US-based customer service:

All Products Support

Monday-Friday: 7:00am-4:00pm PST
Saturday: 6:30am-2:30pm PST
Sundays & Major Holidays:
Closed

Electronics Technical Support

Monday-Sunday: 24 hours a day
Major Holidays: Closed

24-HR AI Chat Support

Start AI-Powered Troubleshooting 

International Customers

For countries outside the U.S. and Canada, please visit our International contact page