What Happens If I Forget My User Code for my Aura Deadbolt?
If you forget your user code, Aura can still be unlocked using a key or authorized/paired smartphone. Request the Owner or Admin(s) of the Aura to resend or reset your user code.

Monday-Friday: 7:00am-4:00pm PST
Saturday: 6:30am-2:30pm PST
Sundays & Major Holidays: Closed
Monday-Sunday: 24 hours a day
Major Holidays: Closed
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For countries outside the U.S. and Canada, please visit our International contact page