Latch Issues Support

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first...

1. Hold the handleset on the exterior side of the door and make sure the round edge of the spindle faces the door edge. 2. IF IT IS NOT, pull the spindle out and rotate 180 degrees. Note: The spindle is spring loaded and will retract back when released. 3....

Four possible issues: 1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. 2. The mounting plate...

The door handing process was not executed during installation, and the lock does not know the orientation of the door Perform the door handing process: 1. Remove battery pack by unscrewing interior. 2. Press and hold the Lock button while installing battery...

The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. The latch is installed upside down. For Smarcode...

Incorrect door handing direction. Re-do the door handing instructions.

The hole in the door frame behind the strike is NOT drilled at least 1 in (25 mm) deep. Make sure the hole in the door frame behind the strike is drilled at least 1 in (25mm) deep. The strike plate is NOT aligned with the latch bolt. Make sure the strike plate...