SmartKey Troubleshooting
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Problems During Re-Keying Support
Answers
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My key pulls out in any directions after re-keying.
If your key pulls out in any direction, please call Kwikset Consumer Service: 1-800-327-5625
My key only turns one direction after re-keying.
Perform this procedure if your cylinder turns only in one direction :
During re-key process, the new key came out during test procedure
Perform these steps only if your key came out during the re-key test procedure. See video below
My key won't rotate with the key used during re-keying, what should I do?
If your cylinder will not rotate with the key used during re-keying, your cylinder has become misprogrammed. A common reason for misprogramming is that they key was not fully inserted during re-keying. Another common reason is that they key was accidentally...
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Recovering a Misprogrammed SmartKey Cylinder
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