Phone App Support

Location services help the Kevo app to identify if you are in movement. This allows the Kevo app to stay 'awake' and we can ensure the best possible touch-to-open experience. If you don't have location services enabled, the touch-to-open experience will be...

The password is used to log in to the mobile app. You will rarely need to enter your password because the app will normally be running in the background of your smart device. The passcode is a four-digit PIN, and it is an optional, added-security feature that...

You can still use Kevo with an Owner or Anytime eKey as they do not require data connection to lock/unlock. However, a data connection is required for initial account setup, sign in, and when using Guest and Scheduled eKeys to lock and unlock Kevo. Other...

Kevo learns where you keep your device on you. If you keep your device consistently close to the lock it will learn this location and you may experience that its activation range is close to the lock. If you would like to change that and ‘relearn’ the...

After being prompted to name your lock, the lock will show in the home screen of the Kevo mobile app. Make sure that the smart device has a data connection during this process. Refresh the screen by going to the main menu, then back to "My Locks & eKeys".

1. Once your lock is installed, you have downloaded the Kevo app from the App Store onto your smart device, your account is set up, and your Bluetooth is on, you can set up your lock to work with your smart device. 2. Launch the Kevo app and click on the menu...

1. Log in to your Kevo mobile app. 2. Go to Menu > Settings > Security Settings > PASSCODE 3. Tap the on-off switch at the bottom of the screen to turn the passcode function on. 4. When the number pad comes up on your screen, enter a four-digit number that you...

Logging into your account from another smart device will log you out of your account on your lost or stolen smart device, and will disable all eKeys on it. You can also disable your lost or stolen device using the mykevo.com web portal.

The Kevo fob (fobs are only available for Kevo Smart Lock products) is a great alternative to a smart device. Adding a supported smart device later is easy as well.